Depending on your browser, Run or Save, then Run.   Check bottom left if using Chrome.

You may also be prompted to "Allow application to make changes to your PC?", Answer "Yes".

When ready, tell technician the "Your Id-   IP" that appears on the left side under "Allow remote control".   

Once the technician connects , you’ll need to grant them access ......

1) check the box "Allow to access my computer" and

2) click on "Accept" button.

The following popup appears on the bottom right indicating the technician now has CONTROL of your system.